Netflix may be a popular streaming service but that doesn’t mean it’s always a pleasure to use. Occasionally, you’ll experience sudden error codes that can spoil a binge-watching session.
When Netflix crashes, you can see an error message pops up on the screen stating, “Netflix has encountered an error. Retrying in [X] seconds. Code: UI-800-3”. It’s one of the common Netflix errors that’s triggered by different reasons. However, clearing the app’s cache or updating your device are some of the easy fixes.
In this guide, you’ll learn what causes the error and all possible solutions to fix it.
What is Netflix Error Code UI-800-3?
When you see the Netflix error code UI-800-3, it means there’s an issue with the device’s app and the stored data needs to be refreshed.
Here’re some of the codes to understand the type of error you experience on Netflix:
- Error code UI-800-3 (100018): information stored in the device needs to be refreshed.
- Error code UI-800-3 (205040): Information stored in the device needs to be refreshed.
- Error code UI-800-3 (307006): Hardware issue.
6 Ways to Fix The Netflix Error Code UI-800-3 Issue
Regardless of the streaming device, you’re using for Netflix, there’re some general solutions you can try to fix the Netflix error code UI-800-3.
Restart Your Device
A common but effective way to quickly fix the UI-800-3 error code on Netflix is to restart your device. It clears out RAM and solves any tech issues.
Turn off the streaming device, unplug it for 2 minutes, plug back in and turn it on again.
Clear Netflix App Data or Cache
Since the error code appears when the stored data on Netflix isn’t refreshed, clearing Netflix app data or cache helps to fix the issue. It removes the stored data and refreshes the streaming device.
Note that, your downloaded content will be deleted once you clear the app data.
Follow the steps below to clear Netflix app data and cache for Amazon Fire Stick:
1. On the remote, press the Home button.
2. Choose Settings and then Application.
3. Select Manage Installed Applications> Netflix.
4. Click Clear data and Clear Cache.
For Android:
- Open the device’s Settings.
- Tap Apps or App Manager.
- Find and select Netflix.
- Tap Internal Storage.
- Select Clear Cache and then Clear Data.
Refresh App Data
Sometimes, signing out of Netflix and signing back in can be a quick option. This step refreshes the data stored within your app and clears out the Netflix error code UI-800-3. If you have difficulty signing out of Netflix from the app, you can do it from the Netflix website using a browser.
1. Go to your Netflix Account Page on a browser.
2. Click the down arrow beside the profile image and choose Sign out of Netflix.
3. Sign back in and reconnect your device. See if the error UI-800-3 is still showing.
Update The Streaming Device
There can be hardware problems on your streaming device that results in the Netflix code UI-800-3 error. Updating the device’s software will fix any bugs and boost performance.
Follow these steps for Amazon Fire TV:
- Press the Home button on the remote.
- Move to the gear icon to open Settings.
- Choose My Fire TV > About.
- Select Check for System Update.
Follow the steps below for Android:
- Go to Settings > About Phone > System Update.
- If an update is available, tap Download and Install.
If you have a Nintendo Switch, you can also set and watch Netflix on Nintendo Switch.
Uninstall and Reinstall Netflix
If updating the streaming device doesn’t work, then a fresh installation can solve issues with your Netflix app. Hence, it’s better to uninstall the old app and reinstall it so that its function can return to normal. This solution should fix the Netflix error code UI-800-3.
Note: You can’t uninstall Netflix on your device if it’s pre-installed. The process of uninstallation and reinstallation can vary from device to device.
Reset The Device
Resetting the streaming device will restore the Netflix app to the default settings that it had when you downloaded it first. If you use Samsung TV, you need to reset Smart Hub for solving the UI-800-3 error code.
Here’s how to do it:
- Open Settings and go to Support.
- Select Device Care.
- Select Self Diagnosis > Reset Smart Hub.
- Enter your PIN (the default PIN is 0000).
- Once the reset is done, click Ok.
Note: Resettings Smart Hub on Samsung TV not only resets Netflix but also deletes all other apps and other information. So, you need to download those apps again.
Other Additional Tips to Try
If the above ways couldn’t help you fix the Netflix UI-800-3 error, try out these tips:
- Restart your router/modem and open Netflix.
- Reset the DNS settings of your device.
- Contact Netflix Help Center and your device’s manufacturer for support.
That’s all. Did you find this guide helpful? Share your feedback with us in the comment section.