10 Ways to Fix Facebook Pay Not Working

Are you having problems with Facebook Pay not working? Then you’re not alone. 

Facebook Pay is a seamless and secure payment method to make payments while buying something from Facebook Shop and Marketplace. It’s very annoying when Facebook Pay fails to work. There’re various factors that can cause this particular issue.

In this article, we will explain why Facebook Pay is not working and how to fix it.


Why is My Facebook Pay Not Working

There are some possible reasons your Facebook Pay is not working. Facebook Pay may not work for you if your internet connection is slow, you have an older version of the Facebook app, Facebook servers are down, the cache is triggering the issue or your bank or linked card isn’t working.

Additionally, the payment method you’ve added to Facebook Pay may be the source of this problem, or Facebook’s payment system is down for some reason.

Regardless of the reason, you can apply some solutions to fix the problems by yourself or at least ensure the issue isn’t from your end.

Here’re some possible methods to fix Facebook Pay not working.

How to Fix Facebook Pay Not Working

1. Check your internet connection

One of the possible reasons behind Facebook Pay not working is a poor internet connection. If there’re loading issues in the Facebook app, run a speed test to make sure that your internet is not causing trouble.

For the speed test, you can try any online service or application like such.com or Ookla. If the connection is slow, you need to speed it up.

So, turn on and turn off your internet to refresh and improve the connection. 

You can also try switching the connection. If you’re using WiFi, try opening Facebook Pay with mobile data. If you’re using mobile data, connect the device with WiFi and see if that helps.

2. Check Facebook server status

Before trying the other solutions, you need to find out if the problem is appearing on your end or from the Facebook server’s end.

If the problem is from the server-side, there’s nothing much you can do to solve it other than contacting their support team. You can use different free online services to check the live Facebook server status at your location.

If the server is down, you may open Facebook Pay after a while.

3. Disable VPN

Many people enable VPN to access content and stay protected from unwanted trackers. But there’s a chance that your VPN is creating issues with your apps on the device.

If you’re connected to another server from a different country, say Thailand, but living in the United States, you’re hiding your location. Payments apps and services need your location for identity verification.

Therefore, you need to confirm whether a VPN is turned on and disable it. After that, try opening Facebook Pay and see if it works.

4. Check if Facebook Pay is available in your country

If you’re new to Facebook Pay and are trying to use it, you need to know that Facebook Pay isn’t available in all countries. 

If Facebook Pay is unavailable in your country, you’ll not see the option and hence, can’t use it.

Presently, Facebook Pay is available in selected countries across Asia-Pacific, Africa, Latin America and the Caribbean, Europe, the Middle East, and North America.

5. Clear Facebook Cache

If the cache becomes overloaded on your device, certain apps sometimes cannot function smoothly. Clearing the cache can help you with troubleshooting.

To clear the Facebook cache, follow the steps below:

  1. Open Settings on your Android device.
  2. Select Apps.
  3. Scroll down and open Facebook.
  4. Go to Internal Storage (this option can vary based on the model).
  5. Tap Clear cache.

6. Suspicious Activities

Facebook ensures secure payment processing to keep your account and personal details protected.

Therefore, if Facebook notices suspicious activities like trying to access your account from a different device or location, Facebook Pay gets automatically disabled.

If that’s the case, use a similar device to sign into your account.

7. Update Facebook

Another root cause for loading problems with Facebook Pay might be that you’re using an outdated version of Facebook.

If the Facebook app isn’t updated, there can be errors or bugs in the version that prevents you from loading Facebook Pay.

The latest version comes with error and bug fixes. So, you need to update the app with the following steps:

  • Open Google Play Store (Android) or App Store (iOS) on the device.
  • Search for Facebook.
  • Tap Update if an update is available.

An outdated version of your Facebook app may stop Facebook Pay from working. So, update the app and check if it solves the problem.

  • Open Google Play Store (Android) or App Store (iOS) on the device.
  • Search for Facebook.
  • Tap Update if an update is available.

After updating, remove the app from the recently used app list and open it again. Now, Facebook Pay should work fine. If it isn’t, move on to the next solution.

8. Remove and re-add payment method

There can be another reason Facebook Pay is not working for you and that might be your bank or linked card is having problems.

In that case, try removing the linked bank account or card and re-add it.

Here’re the steps to remove and add an accepted payment method directly via Messenger.

First, to remove a payment method:

  •  Open your Messenger app.
  •  Tap the profile image in the upper left corner.
  •  Scroll down and select Facebook Pay.
  • Choose the payment method you like to remove and then tap Remove Card or Remove Account.

Now, to add a payment method:

  • Again, open Messenger.
  • Tap your profile image in the upper left corner.
  • Scroll down and select Facebook Pay.
  • Tap Add new debit card or PayPal.
  • Tap Add Debit Card or Add PayPal.
  • Enter your payment method details.
  • Tap Save.

9. Turn on your location

Facebook Pay may not work for you if your location service is off. Financial apps require location verification so you need to turn on your location.

To do that,

  • Open Settings on Android.
  • Search for Location.
  • Tap the slider to turn it on.

10. Allow Necessary Permissions

All the apps on your device need permission to access location, device storage, contacts, etc.

It’s possible that you didn’t allow the necessary permissions for Facebook Pay. This can be the reason it’s causing problems and isn’t working for you.

So, to allow permissions,

  • Open the phone’s Settings and go to Apps.
  • Tap to open Facebook Pay and select Permissions.
  • Choose Location and tap/toggle on Allow/ Allow only while using the app option.

Now, go to Facebook Pay and check if it’s working.

Ending Note

These are some helpful solutions for how to fix if Facebook Pay not working. Hopefully, the article has been useful to you for solving the issue.

Facebook Pay is a great way to make payments online securely while purchasing something from Facebook Marketplace or sending money to friends. You only need to add the credit or debit card details or account information to start this service. If it fails to work for some reason, we’ve shown you the methods to fix that instantly.